Toll Free Phone Order Support 1-866-879-8891

Returns and Exchanges

What is Gorilla’s Return and Exchange Policy for Online Purchases?
Return or exchange any new and unused merchandise within 30 days of the delivery date. Items need to be returned in their original packaging with tags attached. We do not accept items in opened clam packaging.

Exchanges may also be made at our store location.

What is Gorilla’s Return and Exchange Policy for In-Store Purchases?
Items purchased in-store may be exchanged at the store.
Returns are not available for items purchased in-store.

What is the Process for Returning or Exchanging an Item?
Send us an email with your request and order number or call 1-866-879-8891. Once the return/exchange is processed, we will email you a form, which should be filled out and included in the package.

Where Can I Drop Off my Package?
Drop off your package at the shipping company of your choice and wave goodbye.

Do I Have to Pay for Shipping?
Customers are responsible for the shipping costs on items being returned or exchanged. For exchanges, we will ship the replacement item free of charge. Please note that if you received free shipping on your original order, a minimum amount of $15 will be deducted from your refund.

How Long Will it Take?
Items typically take 8-10 business days to process. For refunds, please allow an extra 4 days for your bank or credit card company to credit your account.

What Happens if I Don’t Follow the Policy?
Any item that is returned with damage, stains, or other signs of use will not be accepted for return or exchange. This applies to items in clam packaging that have been opened. The item will be sent back to the customer with a shipping charge.

Can I Return or Exchange my Order if I’m an International Customer?
Yes, we are happy to accept returns and exchanges for customers outside of Canada. All shipping costs are incurred by the customer.

What is our Warranty Policy?
Our products come with a 30 day warranty. If an item or its parts are damaged or malfunctioning, we will issue one replacement item. No refunds will be issued. If you are experiencing problems after 30 days, please contact the manufacturer directly.

Any Other Questions?
Give us a ring at 1-866-879-8891 or send an email to info@gorillasurplus.com.

Store Location:
Gorilla Surplus
1458 E Broadway,
Vancouver, BC
V5N 1V6
Canada

Hours of Operation:
Monday to Saturday: 10am - 7pm
Sunday & Holidays: 11am - 7pm

Copyright © 2015 Gorilla Surplus